Plans, add-ons, invoices, upgrades, and cancellations.
Four billable add-ons on top of the base plan. Warming ($0.60 per warming mailbox per month), email-user credits ($1 per extra mailbox per month), dedicated IPs ($20 per IP per month, Enterprise), and pre-warmed marketplace addresses ($3 per address per month, no minimum term).
Cancel from Settings → Subscription. Your plan and its add-ons end at the close of the current billing period, and you keep full access until then. Pre-warmed addresses are billed separately and are not cancelled. You can resubscribe for 90 days before your domains and mailboxes are cleaned up.
A dedicated IP isolates your sending reputation from Winnr's shared pools. It's a $20 per IP per month add-on on the Enterprise plan, set up by the support team on request, and it pays off at high, steady volume or when you want a reputation only you control.
Cancelling stops billing but keeps your data for a reactivation window. To permanently close your account and erase your personal data, email support@winnr.app. This covers the difference, how to request deletion or a data export, and what's retained.
Recent invoices are listed in Settings → Billing, each with a link to the invoice page and its PDF. Update your card, billing email, or address in the billing portal, opened from the same tab.
Raise your domain limit yourself from Settings → Subscription. Each click doubles your current limit, up to 500. You can do it once every 24 hours, it needs an active subscription, and it costs nothing by itself.
Ask and Winnr refunds your most recent month of charges. No questions asked. Domain purchases are the one thing that isn't refundable. Plans are billed monthly only; there is no annual billing.
Switch between Startup and Enterprise from Settings → Subscription. Both upgrades and downgrades take effect immediately and are prorated. Your domains and mailboxes are never deleted by a plan change.
A rare manual review state. Winnr may pause an account for a routine review when its sending raises concerns. You answer a short questionnaire in the app and the team reactivates the account once the review is complete, typically within one business day.
If a plan payment fails, the app shows a Past Due screen right away and our payment processor retries the charge. After 3 days past due, Winnr disables your domains until a payment succeeds. Update your payment method to resolve it; domains come back automatically once you've paid.