Account hold is a manual review, not an automatic billing suspension. While your account is under review, your domains and email services are paused and the app shows an "Account Under Review" screen. Answer the questionnaire on that screen (at least 50 characters) describing what you send and which websites your emails link to, then click Submit Response. Winnr typically reactivates accounts within one business day.
What the hold looks like
- A full-screen "Account Under Review" message appears when you open the app. It can't be dismissed.
- It explains that your account has been temporarily paused for a routine review, and that your domains and email services will be reactivated once the review is done.
- It asks you to describe:
- What type of email content you're sending
- Which website(s) or landing page(s) recipients will be directed to
- Any other details about your business or use case that help the team understand your needs
- Your answer must be at least 50 characters. A counter under the text box shows your progress.
- After you click Submit Response, the screen changes to "Response Received". You don't need to do anything else unless the team contacts you.
What Winnr is checking
- That your business is real. A real company with a real product or service, not a phishing, scam, or impersonation operation.
- What you send and where it links. The content of your emails and the sites recipients land on.
- How you send. Volume, pacing, and list quality that look like a normal outbound program.
- Compliance intent. Honoring unsubscribes and following the rules that apply to you (CAN-SPAM, GDPR, and similar).
Legitimate businesses that answer honestly clear review. The goal is to keep the platform clean for everyone.
What tends to draw a hold
None of these triggers a hold automatically. They're signals a reviewer weighs.
- Content or links that look like phishing or brand impersonation.
- Sudden volume spikes. Going from a trickle to thousands per day overnight. Ramp gradually.
- Blocklist listings across several domains in a short window.
- High bounce rates, often a sign of a scraped or stale list.
- Complaints about your sending reported to Winnr.
Resolving quickly
- Answer substantively. Say what your product does, what your emails say, and where they link.
- Include specifics. "HR software for mid-size companies. Emails link to our site and a demo booking page. List built from LinkedIn Sales Navigator, about 500 contacts a week" beats "we do outbound."
- Reply promptly if the team emails you for more information.
- Fix the underlying issue. If bounces were high, clean your list before you resume.
What's next
Frequently asked questions
Can I still send while on hold?
No. While the account is under review, your domains and email services are paused. They are reactivated as soon as the review is complete.
What leads to a hold?
Winnr places a hold when an account's sending raises concerns, for example content or links that look like phishing or abuse, spam complaints, or blocklist listings across several domains. There's no fixed automatic threshold. A person on the team makes the call.
How long does review take?
Winnr typically reactivates accounts within one business day of receiving your answers. It can take longer if the team needs to follow up with questions.
What if I disagree with the hold?
Use the questionnaire to explain. The team reads every response. You can also email support@winnr.app.
Can I submit the questionnaire more than once?
No. Once you submit, the screen changes to "Response Received" and no further action is needed unless the team emails you. If you need to add something, email support@winnr.app.