Go to Settings → Subscription and click Cancel Subscription. Pick the main reason you're cancelling (one required question), then click Yes, Cancel. Your plan and its add-ons (email-user credits, warming, dedicated IPs) end at the close of the current billing period and you keep full access until then. Pre-warmed addresses are billed separately and keep running until you cancel them from the Domains page. After the period ends your domains are disabled. You can resubscribe within 90 days to get everything back; after that, domains and mailboxes are deleted.
What actually happens
When you cancel. The subscription is marked to end at the close of the current billing period. Everything keeps working normally and Settings → Subscription shows "Cancels on [date]".
When the period ends. Your domains (other than pre-warmed ones) are disabled, so mailboxes stop sending and receiving. Settings → Subscription shows a Canceled badge and a Resubscribe button.
Within 90 days of cancelling. Click Resubscribe in Settings → Subscription. Your previous plan restarts on the payment method on file, your domains are re-enabled, and existing domains and mailboxes come back with the same credentials.
After 90 days. Domains and their mailboxes are deleted from Winnr. Coming back after that means starting fresh. Contact support@winnr.app if you need help recovering something.
Pre-warmed addresses follow their own billing the whole time. They are only cancelled when you cancel them.
Resubscribing
If you resubscribe, you're charged for your previous plan right away and billing restarts from that day. If your card needs extra verification, the app asks for it. If the automatic resubscribe can't go through, you're taken to the plan picker to subscribe again. Your domain limit comes back too: if you had raised it before cancelling, you get the higher of that limit and your plan's default.
Add-ons don't come back on their own. Warming is switched off for every mailbox when the plan ends, so turn it back on from the Warming page after you resubscribe, and re-add email-user credits if you need them.
Cancel vs. downgrade vs. delete
- Cancel: end the plan and its add-ons. Sending stops at the end of the period.
- Downgrade: stay on Winnr at a lower cost (Enterprise to Startup, or fewer add-ons).
- Delete individual domains: remove specific domains without cancelling.
- Delete your account: permanently close the account and erase your data.
If the problem is specific, a downgrade or a domain delete is usually the better move.
What's next
Step-by-step
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1. Open Subscription settings
Go to Settings → Subscription.
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2. Click Cancel Subscription
The button sits next to Stripe Billing Portal under your cost breakdown. Warming-only accounts (warming with no base plan) see Cancel Warming Subscription instead.
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3. Answer the one-question survey
Pick the main reason you're cancelling: Too expensive, Don't need it anymore, Deliverability issues, Missing features, Hard to use / UI, API / integrations, Switched to another provider, Support experience, or Other. An answer is required before you can confirm.
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4. Click Yes, Cancel
Cancellation is scheduled for the end of your current billing period. Your plan shows a Cancelling badge and the date it ends ("Cancels on [date]").
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5. Change your mind before the date? Click Resume Subscription
Until the period ends, Resume Subscription (or Resume Warming for warming-only accounts) undoes the cancellation. Nothing is interrupted.
Frequently asked questions
Do I get a refund?
Cancelling doesn't refund you automatically. You keep full access for the time you've paid for (cancel on day 3 of a 30-day cycle and you keep 27 more days). If you'd rather have your most recent month back, just ask support@winnr.app. Domain purchases are the exception. See the [refund policy](/help/billing/refunds.html).
What about add-ons?
Email-user credits, warming, and dedicated IPs are cancelled together with the plan at the end of the period. Pre-warmed addresses are not. They are billed on their own subscription and you keep them at $3 per address per month until you cancel each pre-warmed domain from your Domains page. There is no minimum term on pre-warmed domains.
What happens to my domains?
When the period ends, all your domains (except pre-warmed ones) are disabled and their mailboxes stop working. Winnr doesn't renew domains for cancelled accounts, so domains registered through Winnr lapse when their registration period ends. If you resubscribe within 90 days, your domains are re-enabled. After 90 days, they're removed from Winnr. Domains you connected from your own registrar stay registered to you.
What happens to my mailboxes?
They stop sending and receiving when the period ends. If you resubscribe within 90 days, they work again with the same credentials. After 90 days they're deleted along with their domains. A backup of mailbox details is kept so support can help if you need something recovered later.
I only have warming, no plan. Where do I cancel?
Same place. Settings → Subscription shows Cancel Warming Subscription for warming-only accounts. Warming keeps running on all your warming mailboxes until the end of the period you paid for, then stops, and you're not charged again. Resume Warming undoes it before that date. Turning off all warming from the Warming page also ends billing, but it stops warming immediately and forfeits the rest of the month you paid for.
Can I cancel from the Stripe billing portal?
No. The billing portal is for payment methods, billing contact details, and invoices. Cancel from Settings → Subscription.
Can I export my data before cancelling?
Yes. Export mailbox credentials (Email Users → Export) and save any inbox data you want to keep while your access is active.