Cancelling your subscription (Settings → Subscription → Cancel Subscription) stops billing but keeps your data for 90 days in case you come back. To permanently close your account and erase your personal data, email support@winnr.app and ask for account deletion. Export anything you want to keep first (Email Users → Export). Under GDPR/CCPA you can also request a copy of your data or its deletion at that same address.
Cancel vs. delete
These are two different things, and it's worth being clear which you want:
- Cancel stops billing. Sending stops at the end of your paid period, but your account, domains, and mailboxes stay recoverable for 90 days so you can resubscribe and pick up where you left off.
- Delete is permanent. The account is closed and your personal data is erased from our active systems. There's no reactivation after a deletion.
If you're unsure, cancel first. You can always request deletion later.
How to permanently delete your account
- Export your data. Email Users → Export for mailbox credentials, plus any inbox data you want. This is the step you can't undo later.
- Email
support@winnr.appfrom the address on your account and ask for permanent account deletion. Deletion isn't a self-serve button. A person handles it so we can verify ownership and avoid accidental erasure. - We verify the request, deactivate the account, and delete your information from active databases.
Your data rights (GDPR / CCPA)
If you're covered by GDPR, UK GDPR, or the CCPA, you have the right to request access to your personal data, a portable copy of it, correction, or erasure. Make any of these requests by emailing support@winnr.app. We act on requests in line with applicable data-protection law.
A few retention realities, from our privacy policy:
- We don't keep personal data longer than twelve months past the termination of your account.
- Some records may be retained where the law requires it (tax, accounting, fraud prevention).
- Data already written to backup archives is isolated from further processing until those backups age out and are purged.
What's next
Step-by-step
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1. Export anything you want to keep
Before you delete, download what matters. Email Users → Export gets your mailbox credentials in any sending-tool format; save any inbox data you need too. Deletion is permanent, so do this while your access is still active.
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2. Cancel your subscription first
If you just want billing to stop, Settings → Subscription → Cancel Subscription is enough (see Cancel your subscription). Cancelling keeps your data recoverable for 90 days; it does not erase it. Pre-warmed addresses are billed separately, so cancel those from the Domains page too.
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3. Email support to request permanent deletion
For a full account close-out and data erasure, email support@winnr.app from the address on your account and say you want your account permanently deleted. This is also how you make a GDPR/CCPA data-deletion or data-access request.
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4. We confirm and erase
We verify the request is from the account owner, then deactivate the account and delete your information from our active systems, subject to the retention notes below.
Frequently asked questions
What's the difference between cancelling and deleting?
Cancelling stops billing at the end of your paid period and disables your domains, but your account and data stay recoverable for 90 days so you can resubscribe. Deleting is permanent. The account is closed and your personal data is erased from active systems. Cancel if you might come back; delete if you're done for good.
How do I request deletion?
Email support@winnr.app from the email address on your account and ask for permanent account deletion. That same address handles GDPR and CCPA data-access, portability, and erasure requests.
Can I get a copy of my data first?
Yes. Export your mailbox credentials from Email Users → Export before you delete. For a broader copy of the personal data we hold, request it at support@winnr.app. You have the right to access and portability under applicable law.
Is everything deleted immediately?
Your account is deactivated and data is removed from active databases on request. Some information may be retained where the law requires it (for example tax and accounting records), and anything already written to backup archives is isolated from further use until those backups age out. We don't keep personal data longer than twelve months past account termination.
I bought domains through Winnr. What happens to them if I delete?
Deleting your account removes the domains from Winnr, and Winnr stops renewing them, so they lapse when their registration period ends. If you want to keep using one of them elsewhere, email support@winnr.app before you request deletion. Connected (bring-your-own) domains stay registered with you and are unaffected.