Cancelling your subscription (Settings → Subscription) stops billing but keeps your data during a reactivation window in case you come back. To permanently close your account and erase your personal data, email support@winnr.app and ask for account deletion. Export anything you want to keep first (Email Users → Export). Under GDPR/CCPA you can also request a copy of your data or its deletion at that same address.
Cancel vs. delete
These are two different things, and it's worth being clear which you want:
- Cancel stops billing. Sending pauses at the end of your paid cycle, but your account, domains, and mailboxes stay recoverable for a window so you can reactivate and pick up where you left off. Nothing is erased right away.
- Delete is permanent. The account is closed and your personal data is erased from our active systems. There's no reactivation after a deletion.
If you're unsure, cancel first. You can always request deletion later.
How to permanently delete your account
- Export your data. Email Users → Export for mailbox credentials, plus any inbox data you want. This is the only step you can't undo later.
- Email
support@winnr.appfrom the address on your account and ask for permanent account deletion. Deletion isn't a self-serve button today — a person handles it so we can verify ownership and avoid accidental erasure. - We verify the request, deactivate the account, and delete your information from active databases.
Your data rights (GDPR / CCPA)
If you're covered by GDPR, UK GDPR, or the CCPA, you have the right to request access to your personal data, a portable copy of it, correction, or erasure. Exercise any of these by emailing support@winnr.app. We act on requests in line with applicable data-protection law.
A few retention realities, straight from our privacy policy:
- We don't keep personal data longer than twelve months past the termination of your account.
- Some records may be retained where the law requires it (tax, accounting, fraud prevention).
- Data already written to backup archives is isolated from further processing until those backups age out and are purged.
What's next
Step-by-step
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1. Export anything you want to keep
Before you delete, download what matters. Email Users → Export gets your mailbox credentials in any sending-tool format; save any inbox data you need too. Deletion is permanent, so do this while your access is still active.
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2. Cancel your subscription first
If you just want billing to stop, Settings → Subscription → Cancel Plan is enough — see Cancel your subscription. Cancelling keeps your data recoverable for a window; it does not erase it.
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3. Email support to request permanent deletion
For a full account close-out and data erasure, email support@winnr.app from the address on your account. Say you want your account permanently deleted. This is also how you exercise a GDPR/CCPA data-deletion or data-access request.
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4. We confirm and erase
We verify the request is from the account owner, then deactivate the account and delete your information from our active systems, subject to the retention notes below.
Frequently asked questions
What's the difference between cancelling and deleting?
Cancelling stops billing and pauses sending, but your account and data stay recoverable so you can reactivate. Deleting is permanent — the account is closed and your personal data is erased from active systems. Cancel if you might come back; delete if you're done for good.
How do I request deletion?
Email support@winnr.app from the email address on your account and ask for permanent account deletion. That same address handles GDPR and CCPA data-access, portability, and erasure requests.
Can I get a copy of my data first?
Yes. Export your mailbox credentials from Email Users → Export before you delete. For a broader copy of the personal data we hold, request it at support@winnr.app — you have the right to access and portability under applicable law.
Is everything deleted immediately?
Your account is deactivated and data is removed from active databases on request. Some information may be retained where the law requires it (for example tax and accounting records), and anything already written to backup archives is isolated from further use until those backups age out. We don't keep personal data longer than twelve months past account termination.
I bought domains through Winnr — do I lose them if I delete?
You own domains you purchased through Winnr. Deleting your Winnr account stops Winnr from managing their DNS; the domain registration itself is separate. If you want to keep using a domain elsewhere, sort that out before you delete. Connected (bring-your-own) domains are always yours and are unaffected.