Go to Settings → Billing. The Recent Invoices table lists your latest invoices with a button to open each invoice page and a button to open its PDF. To change your card, click Open Billing Portal at the top of the tab. The billing portal (hosted by Stripe) is where you add or remove cards, set the default, update your billing name, email, address, and phone, and see your full invoice history.
Which charges get their own invoice
Your monthly plan invoice covers:
- The base plan (Startup or Enterprise)
- Email-user credits (quantity × $1)
- Warming (warming mailboxes × $0.60)
- Dedicated IPs (quantity × $20), if you have any
These are billed separately, each on its own invoice:
- Pre-warmed addresses. They renew on their own monthly subscription ($3 × address count), and the first month is charged when you buy.
- Newly enabled warming. Turning warming on charges a full month for the newly enabled mailboxes right away. After that, warming renews on your plan invoice.
- Domain purchases, and renewals of domains Winnr registered for you.
- Proration from plan changes. Upgrading, downgrading, or changing email-user credits mid-cycle creates an invoice for the difference. If the difference is in your favor, it becomes account credit.
Account credit
If you have account credit (for example from a downgrade), it appears as "Account Credit" in the Subscription tab's cost breakdown and as a negative Account Balance under Billing Details. It's applied to your next invoice automatically.
The billing portal
Winnr uses Stripe for payment processing. Open Billing Portal on the Billing tab (or Stripe Billing Portal on the Subscription tab) opens Stripe's hosted portal, where you can:
- Add or remove cards and set a default
- Update your billing name, email, address, and phone
- View and download your invoice history
Using the portal is free.
What's next
Step-by-step
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1. Open Billing settings
Go to Settings → Billing.
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2. Find the invoice
The Recent Invoices table shows your 20 most recent invoices with the invoice number, date, amount, and status (for example paid, open, or void).
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3. Open or download it
In the Actions column, the first button opens the invoice page (where you can also pay an open invoice), and the document button opens the PDF for your records.
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4. Update your payment method
Click Open Billing Portal (or Edit / Add Payment Method on the Payment Method card). The portal opens in a new tab. Add or remove cards and set your default.
Frequently asked questions
Can I get invoices sent to a different email?
Invoices go to the billing email shown under Billing Details in Settings → Billing. To change it, open the billing portal and update your email there.
What's on each invoice?
Your monthly plan invoice itemizes the base plan and the add-ons billed with it (warming, email-user credits, dedicated IPs). Some charges come as their own invoices, see below.
Can I add a tax ID or VAT number to invoices?
The billing portal lets you update your billing address, but it has no tax ID field. Email support@winnr.app with your tax ID and billing details and the team will help.
What if my card fails?
See [What happens when a payment fails](/help/billing/past-due.html). You'll see a Past Due screen in the app with an Update Payment Method button, and after 3 days past due your domains are disabled until the payment goes through.
Can I cancel or change plans in the billing portal?
No. The portal handles payment methods, billing details, and invoices. Change or cancel your plan in Settings → Subscription.