Settings → Billing → Invoices lists every invoice with a Download PDF button. To update your payment method, click "Update Payment Method" on the same page — this opens Stripe's billing portal where you can swap cards, update addresses, and manage payment defaults.
What's on each invoice
- Base plan subscription (Startup or Enterprise)
- Warming add-on (if enabled), showing count × $0.60
- Email-user credits (if any), showing seat count × price
- Dedicated IPs (if any), showing IP count × $20
- Pre-warmed subscription lines (one per active pre-warmed domain), showing $3 × address count
- Any one-time charges (domain registrations happen at time of purchase, not on monthly invoice)
Every line is itemized with quantities and unit prices.
Stripe billing portal
Winnr uses Stripe for all payment processing. The "Update Payment Method" button on the Billing tab opens Stripe's hosted portal where you can:
- Add or remove cards
- Set a default card
- Update billing address (for VAT calculation)
- Add a tax ID
- Download past invoices directly from Stripe
- Cancel your subscription (also possible from Winnr's Billing tab)
Nothing in the billing portal costs anything to use.
What's next
Step-by-step
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1. Open Billing settings
Settings → Billing tab.
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2. Find the invoice
Invoices list is sorted by date. Each row shows date, amount, and status (paid / due / failed).
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3. Download PDF
Click the PDF icon on the row. Downloads the PDF invoice suitable for accounting.
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4. Update payment method
Click "Update Payment Method" at the top of the Billing tab. Opens Stripe's hosted billing portal in a new tab. Add or remove cards. Set the default.
Frequently asked questions
Can I get invoices sent to a different email?
Yes — Settings → Profile → Billing Email. Every future invoice goes to that address. Historical invoices stay accessible through the app.
Do invoices include add-ons?
Yes. Each invoice is itemized — base plan, warming (per-mailbox count), credits, IPs, pre-warmed. All on one document.
Can I get a tax ID / VAT on the invoice?
Yes — set your tax ID in the Stripe billing portal. Winnr auto-populates it on subsequent invoices.
What if my card fails?
See [Past-due handling](/help/billing/past-due.html). Our payment processor retries automatically and you see a warning banner in the app right away. If a payment fails, after a short grace period (about 3 days) Winnr disables your domains until you update the payment method.
How do I get an invoice for a specific line item?
Individual line items don't have their own invoices, but the itemized PDF from the billing period covers everything. If you need a custom invoice for a specific item, contact billing@winnr.app.