If you want a refund, email support@winnr.app from your account email and ask. Winnr refunds your most recent month of charges: your plan and its add-ons (email-user credits, warming, dedicated IPs) and pre-warmed addresses. No questions asked. Domain purchases are not refundable, because the registration is paid to the registry the moment the domain is bought. Refunds cover the most recent month only, not earlier months. This also backs the 90% deliverability guarantee.
The short version
Ask, and you get your most recent month back. That's the policy. It exists because we'd rather keep customers by being worth paying for than by making it hard to leave.
What's covered
- Your plan (Startup or Enterprise) for the most recent month.
- Add-ons billed that month: email-user credits, warming, and dedicated IPs.
- Pre-warmed addresses billed that month.
What isn't
- Domain purchases and renewals. Winnr pays the registry when a domain is registered or renewed, and that cost can't be recovered.
- Earlier months. Refunds cover the most recent month of charges, not the full history of the account.
How it's paid
The refund goes back to the card the charge was made on. Your bank usually shows it within 5 to 10 business days of the refund being issued.
Monthly billing only
Winnr bills monthly. There is no annual plan, no annual discount, and no minimum term, so you can cancel any month. See Choose your plan.
Frequently asked questions
How do I ask for a refund?
Email support@winnr.app from the email address on your Winnr account and say you'd like a refund. You don't need to give a reason.
What does it cover?
Your most recent month of charges for the plan, email-user credits, warming, dedicated IPs, and pre-warmed addresses.
What isn't refundable?
Domain purchases and domain renewals. The registration is paid to the registry as soon as the domain is registered, so it can't be recovered. Charges from earlier months aren't refunded either.
Do I have to cancel to get a refund?
No. You can ask for a refund and keep your account. If you want to stop paying as well, cancel from Settings. See [Cancel your subscription](/help/billing/cancel-subscription.html).
Does cancelling refund me automatically?
No. Cancelling stops the next charge and you keep access until the end of the period you paid for. If you also want the current month back, ask support for a refund.
What is the 90% deliverability guarantee?
If your mailboxes aren't reaching 90% deliverability, ask and we'll refund your most recent month. It works the same way as any other refund request.
Is there annual billing?
No. Every Winnr plan and add-on is billed monthly. There's no annual plan or annual discount, and no minimum commitment.