Pause stops warmup sending but keeps the mailbox, its settings and its metrics on the Warming page, and billing continues. Resume picks up where it left off. Disable removes the mailbox from warming entirely: it drops off the Warming page, its warming history is cleared, and the $0.60 charge stops from the next billing cycle. Re-enabling later starts fresh. Use pause for short breaks and disable when you're done.
Pause vs disable: pick the right one
Pause when: - You're diagnosing a delivery issue and want to take warming out of the picture for a while. - You're waiting for a DNS change to settle. - You want a short break and plan to resume soon.
Disable when: - The mailbox is fully warmed and you've moved to real sending. - You're shutting down a campaign or a domain. - You don't want to be billed for warming anymore.
Effects on billing
- Pause: billing continues at $0.60 per mailbox per month. Warming just doesn't send.
- Disable: the charge stops from the next billing cycle. The rest of the current cycle isn't credited automatically; ask support if you want your most recent month refunded (see the refund policy).
To stop billing, disable. Pausing never reduces the bill.
Effects on the mailbox
- Pause: the mailbox stays on the Warming page with status Paused. Settings and metrics are kept, and Resume carries on from there. Your real sending is not affected.
- Disable: the mailbox leaves the Warming page and its warming history is cleared. Your real sending is not affected. Re-enabling starts a new warming cycle.
Bulk pause while you investigate
If warming health drops across many mailboxes at once, pausing them while you investigate is safe.
On the Warming page, filter by tag or domain with the dropdowns at the top, tick the mailboxes (or the domains in the Domains table), and click Pause. When you've found and fixed the cause, select them again and click Resume.
What's next
Step-by-step
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1. Open the Warming page
App sidebar → Warming. Find the mailbox in the Mailboxes table, or the domain in the Domains table.
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2. Pause or resume one mailbox
Open the "..." menu on the mailbox row and choose Pause. The status changes to Paused. To restart, open the same menu and choose Resume.
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3. Disable one mailbox
Open the "..." menu on the row and choose Disable Warming. It takes effect immediately, with no confirmation step, and the mailbox leaves the Warming page.
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4. Do it in bulk
Tick several mailboxes (or whole domains in the Domains table). A bar appears with Set Volume, Set Ramp-up, Pause, Resume and Disable. On the Email Users page you can also select rows and click "Disable Warmup (N)".
Frequently asked questions
Does pausing hurt the mailbox's reputation?
A short pause of a day or two is fine. Long pauses let some of the built-up reputation fade, but resuming warming rebuilds it.
Am I charged while warming is paused?
Yes. A paused mailbox still counts as a warming mailbox, so the $0.60 per month continues. To stop the charge, disable warming instead.
What happens to the metrics when I disable?
They're cleared. A disabled mailbox leaves the Warming page, and if you enable it again later it starts with a fresh health score and fresh counts.
Can I re-enable a disabled mailbox later?
Yes, any time, from the Warming page or the Email Users page. It's the same as a first-time enable, including the first-month charge, and the mailbox starts warming from the beginning.
Can the Winnr Agent pause or disable warming for me?
Yes. Ask the Winnr Agent in the chat panel, for example "pause warming on everything on acme.com". It prepares the change and you click Confirm to apply it.
Should I disable warming after the initial warmup period?
That's up to you. Many customers disable warming after 2 to 4 weeks once real campaigns are running, since those campaigns build their own reputation. Others keep it on at lower volume as ongoing maintenance for $0.60 per mailbox per month.