On the Email Users page, click the inbox icon ("View Inbox") on a mailbox's row. The Inbox page opens filtered to that one mailbox. You can also pick a mailbox from the Mailbox filter on the Inbox page. This view is part of the universal inbox, so the universal inbox has to be turned on, and it shows mail as of the last sync; click Refresh to pull the latest. You can read, reply, forward and delete from it.
When to use it
- Checking replies to one sender. You expect a reply from a specific prospect on a specific mailbox. Open that mailbox's view and click Refresh.
- Spot-checking delivery. Send a test message to a mailbox, then confirm it arrived.
- Handing a mailbox to a teammate. Share the thread link or the filtered view so they only see that mailbox.
Sending from a mailbox without a reply
To start a new email from a mailbox, click the send icon ("Send Email") on its row in Email Users, or use the compose button on the Inbox page and choose the mailbox as the sender.
What's next
Step-by-step
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1. Open Email Users
App sidebar → Email Users. Search or use the Domains filter to find the mailbox.
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2. Click View Inbox
Click the inbox icon in the Actions column on the mailbox's row. The Inbox page opens showing only that mailbox.
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3. Refresh if needed
Click Refresh at the top of the thread list to sync the latest mail. To go back to every mailbox, choose "All mailboxes" in the Mailbox filter.
Frequently asked questions
Do I need the universal inbox turned on?
Yes. The per-mailbox view is the universal inbox filtered to one mailbox. If the universal inbox is off, clicking View Inbox takes you to the screen where you can enable it.
How recent are the messages?
They're as fresh as the last sync. Winnr syncs while you have the app open (at most every 15 minutes) and whenever you click Refresh. See [How email sync works](/help/inbox/sync-cadence.html).
Can I reply from here?
Yes. Open a thread and use Reply, Reply all or Forward, exactly as in the full inbox. Replies are sent from that mailbox.
Are warmup emails shown?
No. Warmup mail is hidden here just like in the full inbox.
What if the mailbox has a lot of mail?
The view loads the most recent messages first and loads more as you scroll. Messages drop out of Winnr's view 30 days after they were received. For older mail or full mailbox management, connect a mail client with the mailbox's IMAP credentials.