Hover the domain's status icon on the Domains page to see which state it's in. Pending on a purchased domain usually means it's waiting for its slot in a multi-domain order (domains register 7-13 minutes apart). Pending NS means Winnr hasn't seen your new nameservers yet: fix them at your registrar and click Re-check Nameservers. DNS Records Pending means you're on the manual method: click Verify DNS Records to see which record is missing. If a domain sits in Setting up for over an hour, or shows Error, contact support.
Diagnosis order
1. Check which status the domain is in. Hover the status icon on the domain's row on the Domains page, or use the Status filter to list every domain in a given state.
2. Pending or Setting up on a purchased domain: check the order schedule. Multi-domain orders register 7-13 minutes apart on purpose, because a burst of brand-new domains from one source is a red flag to inbox providers. A domain waiting for its slot shows as Pending (the purchase Review step called these "Scheduled"). Nothing is wrong.
3. Pending NS on a connected domain: fix the nameservers. Hover the status to see the nameservers the domain needs. Make sure your registrar has exactly those, with every old nameserver removed, then click Re-check Nameservers. Changes are usually live within minutes but can take up to 48 hours.
4. DNS Records Pending on a connected domain: verify the records. Hover the status, add any missing records at your DNS provider (each has a copy button), and click Verify DNS Records. Each record turns green or red. The inbound A, MX, SPF, and DKIM records must all be green for the domain to go Active. See DNS verification failing for per-record fixes.
5. Check for conflicting records (manual method). An old SPF or MX record at the domain conflicts with Winnr's. Remove it.
6. Lower the TTL. If your DNS provider uses a long cache time, changes take that long to show up everywhere. A TTL of 3600 (1 hour) or lower is a good setting while you're making changes.
7. Contact support. If a domain shows Error, or stays in Setting up for more than an hour, email support@winnr.app with the domain name. For manual-DNS domains, include a screenshot of your DNS records.
Payment problems at purchase
If the payment for a purchase fails, nothing is registered: the purchase dialog shows "Payment Failed" with an Update Payment Method button, and no domains are added. Update your card and buy again.
If a name was registered by someone else between your search and your payment, Winnr tells you which names couldn't be bought and you aren't charged for them.
What's next
Frequently asked questions
How long is "normal"?
A single purchased domain is usually ready within a few minutes. In a multi-domain order, the first domain starts right away and each of the others starts 7-13 minutes after the previous one, so the last domain in a big order can take a few hours. The Review step showed an estimate before you paid. Connected domains go Active shortly after Winnr confirms the nameservers, Cloudflare token, or manual records.
What do the statuses mean?
Pending: queued and waiting to start (for example, a later domain in a multi-domain order). Setting up: registration, DNS, and mailboxes are being created. Pending NS: waiting to see Winnr's nameservers on a connected domain. DNS Records Pending: waiting for the records you add yourself (manual method). Active: ready. Error: setup couldn't finish and needs support.
What's the first thing to try?
For Pending NS, hover the status and click Re-check Nameservers once you've changed the nameservers. For DNS Records Pending, hover the status and click Verify DNS Records. For a purchased domain in Pending or Setting up, wait for its place in the order.
A subdomain in my Subdomain Strategy order is still pending.
Subdomains start after their main domain is registered and its DNS is ready, so they finish a few minutes after the main domain. If the main domain is Active and a subdomain is still pending an hour later, contact support.
My records look correct but the domain is still DNS Records Pending. Now what?
DNS caches can hold old answers for as long as the record's TTL. Wait 30-60 minutes and click Verify DNS Records again. If it's still pending, contact support with the domain name and a screenshot of the records at your DNS provider.